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Customer Engagement Associates
2 months ago
Join Our Dynamic Team as a Customer Service Representative
At Careerbuilder-US, we utilize a robust customer relations framework and empower our skilled Customer Service Representatives to effectively prepare, launch, and enhance every product and service initiative. As a reputable partner in customer acquisition for leading technology firms across the nation, we are on the lookout for a dedicated Customer Service Representative to become part of our expanding team.
Our Commitment to Customer Satisfaction
Enhancing the customer journey to foster loyalty is the cornerstone of all our initiatives. Our expertise and resources are specifically designed to deepen understanding of market trends and consumer interactions. Our clients flourish due to our extensive experience and proficiency, and we are equally committed to their customers as we are to our own.
Key Responsibilities:
- Actively listen to customers, comprehend their needs, and respond promptly. Customers appreciate having someone who genuinely listens and assists in resolving their issues.
- Guide customers in choosing the products and services that align with their technology and communication objectives, while also facilitating account setup.
- Efficiently manage upgrades, downgrades, new product acquisitions, and ensure smooth delivery and installation processes.
- Exhibit exceptional time management and maintain a professional demeanor in customer service at all times, while juggling multiple projects and responsibilities.
- Engage in ongoing professional development training sessions and contribute to a vibrant, team-oriented company culture.
