Associate Manager of Student Accounts

2 days ago


Beloit, Wisconsin, United States Beloit College Full time
Job Summary

The Associate Manager of Student Accounts is a key member of the Beloit College team, responsible for managing student billing and receivables, ensuring accurate financial statement reporting, and providing exceptional customer service to students. This role requires a strong understanding of financial systems, excellent communication skills, and the ability to work collaboratively with various campus departments.

Key Responsibilities
  1. Administer the billing, cash receipts, and student account services functions, ensuring timely and accurate processing of student accounts.
  2. Maintain internal controls related to billing, revenue, and collections, ensuring compliance with College policies and procedures.
  3. Counsel and assist students and parents on financial matters, providing guidance on managing student account balances and payment plans.
  4. Assist students, parents, and office staff with research and analysis of student accounts, resolving complex problems and discrepancies.
  5. Coordinate the collection of student accounts receivable, ensuring prompt and timely collection of tuition and fees.
  6. Process billing withdrawal calculations for withdrawn students, coordinating with the Financial Aid Office on the Return of Title IV funds.
  7. Administer the student refund process, verifying accuracy of student charges, payments, and financial aid disbursements.
  8. Create accurate student charges for tuition, room, and board, fees, and fines using the administrative software (Jenzabar), reconciling charges to Registrar, housing, and board vendor records.
  9. Make decisions regarding student, vendor, and sponsor accounts, adjusting invoices, correcting payment errors, and writing off balances as approved.
  10. Effectively communicate accurate billing account information to students and parents, adhering to FERPA guidelines and representing the College well.
  11. Enforce and adhere to College policy related to student accounts, placing financial holds and clearing transcript/diploma as necessary.
  12. Reconcile and analyze all receivables for accuracy and payment, creating payment arrangements or placing accounts in collection when necessary.
  13. Maintain accurate subsidiary accounts balances, such as matriculation deposits.
  14. Manage the College's loan programs, adhering to Title IV regulations, including processing separations, pursuing collections on past-due accounts, and managing Federal Perkins loan assignments.
  15. Work in day-to-day operation of the front office, answering front-line office communications, scheduling appointments, and supervising student workers.
  16. Assist with other projects, administrative duties, and initiatives as assigned.
Requirements
  1. Bachelor's degree in business or related field, or combination of education and experience.
  2. Extensive experience in accounts receivable, billing, cash-handling, collections, and data entry.
  3. Advanced Microsoft Excel skills and proficiency with other Microsoft Office and computerized ERP accounting systems.


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