Clinical Operations Service Lead

2 months ago


Somerville, Massachusetts, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled Clinical Operations Service Lead to join our Population Health Management team at Mass General Brigham. This is a unique opportunity to make a meaningful impact on the lives of our patients and contribute to the success of our organization.

Key Responsibilities
  • Provide leadership and management oversight for specific clinical operation initiatives, creating project roadmaps and coordinating with administrative and clinical leaders.
  • Supervise non-clinical patient-facing staff and coordinate with stakeholders to analyze data and processes, implement evidence-based interventions, and ensure targets and goals are met.
  • Lead project management oversight for continuous improvement efforts, including scope development, project requirements, timelines, risks, and communication strategies.
  • Interpret quantitative and qualitative analyses to support initiative objectives, designing and preparing reports as needed.
  • Present updates, findings, and recommendations to internal program steering committees and other MGB audiences.
Requirements
  • Bachelor's degree (Master's preferred) with a minimum of 3+ years' experience in healthcare operations, public health, or a related field.
  • Minimum of 3-5 years' experience in healthcare management, patient services, or a similar role.
  • Previous experience managing non-clinical teams required.
  • Strong organizational and program management experience, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
What We Offer

Mass General Brigham is committed to creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development and recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors, guiding how we get our work done and how we treat each other.

We offer a hybrid model with remote days and onsite days at Assembly Row or other Mass General Brigham sites. Reliable access to transportation to travel between sites for business purposes is required.



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