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Spanish-English Customer Support Specialist
2 months ago
Position: Spanish-English Customer Support Specialist
Company: LHH Recruitment Solutions
Location: Southwest Houston Area, Texas
Employment Type: [Full-time/Contract]
As a Spanish-English Customer Support Specialist, your primary responsibility will be to assist clients in both Spanish and English. You will engage with customers to address their inquiries, resolve issues, and ensure a seamless experience during every interaction.
Key Responsibilities- Customer Assistance: Provide outstanding support to clients by managing inquiries and resolving concerns in both languages.
- Problem Resolution: Proactively troubleshoot and resolve customer issues to maintain high satisfaction levels.
- Record Keeping: Maintain accurate documentation of customer interactions and resolutions.
- Product Familiarity: Develop a comprehensive understanding of our offerings to effectively assist customers.
- Follow-Up: Ensure timely follow-ups on customer inquiries to guarantee resolution and satisfaction.
- Experience: At least 2 years in a customer service environment.
- Language Proficiency: Bilingual in Spanish and English, both spoken and written.
- Communication Skills: Excellent verbal and written communication abilities in both languages.
- Problem-Solving Skills: Strong aptitude for resolving issues and managing customer complaints effectively.
- Technical Proficiency: Familiarity with customer service software and Microsoft Office Suite.
- Interpersonal Skills: Ability to thrive both independently and collaboratively in a dynamic setting.
- High school diploma or equivalent is required; additional education or certifications in customer service or related fields are advantageous.
Compensation: $18.00 to $20.00 per hour
Benefits: Our associates enjoy a range of benefits including medical, dental, vision, life insurance, short-term disability, and a 401K plan. We offer flexible coverage options to meet individual needs, as well as paid leave options as mandated by law.
Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.
