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Event Hospitality Specialist

2 months ago

New York, New York, United States NeueHouse Full time
Job Overview

NeueHouse serves as a premier private workspace and cultural hub for visionaries, creators, and influential thinkers. With its iconic architecture, timeless aesthetics, and engaging cultural events, NeueHouse has redefined the perfect setting for fostering creativity and advancement.

Our Locations

NeueHouse proudly operates three distinguished properties in New York City and Los Angeles:

  • Our Madison Square (MSQ) House, located in the renowned Flatiron District of New York, was once the home of Tepper Galleries, a notable auction house for international artists and collectors during the 1930s, and is adjacent to the historic 69th Regiment Armory, the site of the first International Exhibition of Modern Art.
  • Our Hollywood House (HWD), situated on Sunset Boulevard, is one of Los Angeles' most iconic structures, formerly the original CBS Studio, the first building designed specifically for broadcasting. Here, legendary artists such as Orson Welles, Lucille Ball, Janis Joplin, the Beach Boys, and Bob Dylan made their mark.
  • Our Venice Beach House (VB) has been a creative sanctuary for influential figures in art and entertainment, including Hal Ashby, Oliver Stone, and David Hockney. NeueHouse Venice Beach now serves as a vibrant work, social, and cultural center for the local creative community.

Position Summary

As a vital part of our expanding Food & Beverage + Events program, our Event Hospitality Specialists deliver exceptional service and beverage experiences for our members and guests at NeueHouse. Reporting to the Food & Beverage + Private Events team, Event Hospitality Specialists act as ambassadors for NeueHouse, showcasing expertise in coffee, tea, table, and cocktail service.

Our specialists embody the essence of NeueHouse by providing warmth, hospitality, and grace in every interaction with our members, their guests, and the public. Attentive yet unobtrusive, they seek opportunities to enhance our Food & Beverage + Private Event offerings while authentically promoting the brand. The team at NeueHouse operates with a philosophy that no task is too small, and Event Hospitality Specialists must navigate ambiguity while supporting all departments to meet the needs of the house.

Key Responsibilities

The Event Hospitality Specialist role requires individuals who are prepared to:

  • Consistently deliver personalized and thoughtful service to build rapport with members and guests.
  • Ensure the event space is properly set up and ready for service according to the event function sheet provided by the production team.
  • Maintain the cleanliness and presentation of the food and beverage catering display.
  • Return all event supplies to their designated locations promptly after the event concludes.
  • Possess a thorough understanding of menus and communicate them to guests in an engaging and informed manner.
  • Utilize POS systems effectively for ordering and billing purposes.
  • Execute the service cycle efficiently and accurately, from greeting guests to processing payments.
  • Prepare all food and beverages to the standards set by NeueHouse.
  • Have comprehensive knowledge of all beverage offerings, including coffee, tea, non-alcoholic drinks, wines, beers, and spirits.
  • Communicate with the prep kitchen to ensure all areas are stocked with food and beverage items, notifying the purchaser when supplies are low.
  • Maintain cleanliness in all areas, including surfaces and equipment.
  • Adhere to health, safety, and sanitation protocols.
  • Organize and manage various areas of the event supplies storage facilities.
  • Engage with members, guests, and potential members regarding NeueHouse's exhibitions, programs, pricing, and amenities.

Qualifications

We seek candidates who possess:

  • Prior experience as an Event Server is advantageous.
  • Proficiency in brewing methods and operation of espresso machines.
  • The ability to lift and move up to 10 pounds regularly, up to 25 pounds frequently, and occasionally up to 100 pounds.
  • Strong attendance and punctuality, ensuring responsibilities are managed in their absence.
  • Dependability in following instructions, responding to management directives, and completing tasks on time.
  • Exceptional customer service skills, responding promptly to member and guest needs, and actively seeking feedback to enhance service.
  • A collaborative spirit with the ability to balance team and individual responsibilities.
  • A proactive approach to resolving issues and clear communication with both members and colleagues.
  • A diverse educational and training background is valued in consideration of this role.

Compensation

The anticipated pay rate for this position is competitive and commensurate with experience. NeueHouse is dedicated to equitable compensation and benefits for our team members, considering various factors when extending employment offers.

Diversity & Inclusion: NeueHouse is committed to fostering inclusive and representative communities, providing long-term career opportunities, and offering Equal Employment Opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other legally protected status.