Department Supervisor

4 weeks ago


Virginia Beach, Virginia, United States H&M Group Full time
Job Summary

The Department Supervisor is a key role in the H&M Group, responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.

Key Responsibilities
  • Ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
  • Actively prevent loss and ensure the store follows appropriate safety and security guidelines.
  • Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly.
  • Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings.
  • May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store.
Requirements
  • Inclusive, positive, creative, and willing to learn on the job.
  • Passionate for customer service and helping people find their style.
  • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  • Ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Open availability including evenings and weekends.
  • 1-2+ years of transferrable experience welcome.
  • Basic computer skills such as browser navigation, software interaction, and data entry are needed.
Why You'll Love Working for H&M

A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals. Endless growth & development opportunities. Dress your personality. We encourage you to dress your personality all day, every day.



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