Department Lead

2 weeks ago

Virginia Beach, Virginia, United States H&M Group Full time
Job Summary

The Department Supervisor is a key role in supporting the Sales and Profit goals in the store by delivering the Best Customer Experience in the department and overall store. This position reports to the Department Manager or Store Manager and has direct reports.

Key Responsibilities
  • Ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
  • Deliver H&M Customer Service standards through active coaching and leading by example.
  • Maintain the sales floor in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team.
  • Perform all store routines, including opening and closing the store, following Company practices and procedures.
  • Ensure the truck is processed and follow up to ensure execution according to guidelines.
  • Prevent loss and ensure the store follows appropriate safety and security guidelines.
  • Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly.
People and Teams
  • Ensure clear communication to the Store team on business performance, company culture, and training focuses through daily meetings and participating in leadership meetings.
  • May be assigned overall store responsibility in absence of the Store Manager or Department Manager when opening or closing the store.
  • Work with the timekeeping and scheduling system as part of opening/closing routines.
  • May be asked to train other supervisors and complete projects on an as-needed basis for their development.
  • Serve as a note taker for staff interviews when needed.
  • Act as a management witness, on behalf of H&M, in employee discussions as needed.
  • Ensure all employee issues are immediately brought to the attention of the management team.
  • Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store.
  • Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback.
  • Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing employee and customer safety at all times.
  • Strengthen our Company Culture by promoting feedback in our daily work and coach the team to do the same.
Financial Accountability
  • None

Qualifications

  • Inclusive, positive, creative, and willing to learn on the job.
  • Passionate for customer service and helping people find their style.
  • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  • Ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Open availability including evenings and weekends.
  • 1-2+ years of transferrable experience welcome.
  • Basic computer skills such as browser navigation, software interaction, and data entry are needed.
  • May be required to travel to support other stores and for training.

Why You'll Love Working for H&M

  • Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
  • Endless growth & development opportunities.
  • Dress your personality. We encourage you to dress your personality all day, every day.

Additional Information

  • Job Status: Hourly, Non-Exempt.
  • Compensation: Hiring Range is $16.74 to $19.21 Hourly.
  • EEOC Code: SLS.
  • *This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
  • **H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits

  • We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
  • All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
  • Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
  • In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
  • You can read more about our H&M Incentive Program here.
  • We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity

  • H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation.
  • Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas.
  • Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world.
  • Hence, all diversity dimensions are taken into consideration in our recruitment process.
  • We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

  • H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials.
  • Our business idea is fashion & quality at the best price in a sustainable way.
  • Learn more about H&M here.

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