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Retail Operations Supervisor

2 months ago

North Highlands, California, United States Genuine Parts Company Full time
Job Overview

Join our team at Genuine Parts Company as a dedicated Retail Operations Supervisor, where your expertise in customer service and automotive knowledge will shine. In this role, you will be pivotal in leading our team and ensuring we maintain our position as a premier supplier in the industry. If you are passionate about delivering exceptional service and fostering a collaborative work environment, this opportunity is for you.

Key Responsibilities
  • Deliver an outstanding customer experience to drive store performance, enhance sales, and boost profitability.
  • Provide daily leadership to cultivate a culture of employee engagement and teamwork.
  • Collaborate with team members to implement store initiatives effectively.
  • Demonstrate a commitment to both people and profitability.
  • Engage in a career path that offers extensive growth opportunities.
A Typical Day Includes:
  • Leading a high-performing team, supporting the store manager, and overseeing operations in a dynamic retail environment.
  • Managing store activities to optimize sales, enhance customer service, and improve profit margins.
  • Coaching, training, and motivating team members to achieve superior customer satisfaction and business outcomes.
  • Ensuring inventory control, asset management, and adherence to safety protocols.
  • Maintaining the cleanliness and readiness of all store areas, including delivery vehicles and stock rooms.
  • Driving operational excellence and marketing initiatives while focusing on continuous improvement.
  • Building strong customer relationships and addressing sales and service inquiries to ensure a positive shopping experience.
Qualifications
  • High school diploma or equivalent; technical or vocational training is a plus.
  • Experience in the automotive aftermarket or a willingness to learn about automotive products and services.
  • A strong passion for customer service and relationship building.
  • Ability to thrive in a fast-paced and complex work environment.
  • Familiarity with inventory management systems and cataloging.
  • Capability to lift up to 60lbs when necessary.
Preferred Qualifications:
  • Background in the automotive sector, heavy equipment, or related fields.
  • Experience in retail management, parts stores, or customer service environments.
  • Customer-centric mindset with a focus on both internal and external clients.
  • ASE Certifications are a plus.
  • Knowledge of NAPA products and services.
Why Join Genuine Parts Company?
  • Comprehensive health benefits and 401K plan.
  • Competitive hourly wage.
  • Stable employment with a Fortune 200 company that values its employees.
  • A supportive company culture that prioritizes hard work and employee well-being.
  • Opportunities for career advancement and professional development with guidance from leadership.
If this position aligns with your skills and aspirations, we encourage you to explore this opportunity further.