Campus Collection and Billing Specialist

6 days ago


Ontario, California, United States West Coast University Full time
About the Role

We are seeking a skilled Campus Collection and Billing Specialist to join our team at West Coast University. As a key member of our student services department, you will be responsible for ensuring timely collection of payments from students and achieving strict collection metrics.

Key Responsibilities:
  • Campus Collection and Billing: You will work directly with students to collect payments, provide billing statements, and process payments received at the campus.
  • Billing Statements: You will generate monthly student billing statements and transmit credit card reimbursement requests to external vendors.
  • Outreach and Communication: You will track and monitor student accounts, perform outreach to students regarding balances due, and communicate with university departments regarding student accounts and collection policies.
  • Payment Processing: You will accept and post payments for student accounts and miscellaneous charges, prepare bank deposits, and maintain documentation of same.
Requirements:
  • Experience: 3+ years of experience in customer service or collections role; at least one year of experience in student services role at a college or university.
  • Knowledge: Basic knowledge of standards and processes for account collections and customer service.


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