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Administrative Support Specialist

2 months ago


Dover, New Hampshire, United States Community Action Partnership of Strafford County Full time
Job Overview

POSITION SUMMARY

The Administrative Support Specialist serves as the initial point of contact for guests, providing a warm welcome and assistance. This role is essential in managing communication systems and ensuring smooth operations within the organization.

EDUCATIONAL BACKGROUND and EXPERIENCE

A high school diploma or GED is required; additional experience in social services or non-profit sectors is advantageous.

KEY RESPONSIBILITIES

  • Act as the primary contact for visitors through various channels including in-person, phone, and electronic communications.
  • Utilize conflict resolution skills to effectively manage challenging interactions.
  • Handle incoming calls, schedule appointments, and manage mail distribution.
  • Assist clients in completing necessary documentation for programs.
  • Support the organization and maintenance of the food pantry.
  • Participate in the distribution of food items, ensuring compliance with record-keeping standards.
  • Maintain cleanliness in public areas and assist in cleaning as needed.
  • Work collaboratively with staff and clients to foster a safe and welcoming environment.
  • Exhibit professionalism in all interactions within the office setting.
  • Perform additional tasks as required to support the organization.

SUPERVISORY RESPONSIBILITIES

  • Not applicable.

EXPECTATIONS

  • Maintain confidentiality regarding sensitive information related to staff and operations.
  • Demonstrate a strong commitment to client privacy.
  • Effectively plan, organize, and prioritize tasks.
  • Exemplify positive and respectful behavior in all interactions.
  • Engage actively with colleagues and clients.
  • Adhere to high ethical standards in all professional dealings.
  • Support team members in achieving their goals.
  • Participate in team-building activities to enhance collaboration.
  • Utilize interpersonal skills that respect diverse backgrounds and work environments.

EMPLOYMENT REQUIREMENTS

A valid driver's license and insured vehicle are necessary for job-related travel. Background checks including driving and criminal history, as well as random drug screenings, will be conducted.

ADDITIONAL PROGRAM REQUIREMENTS

Specific programs may require additional background checks and health screenings as part of the hiring process.

ORGANIZATIONAL MISSION

Our mission is to eliminate barriers that hinder clients from achieving economic stability and well-being through education, advocacy, and community partnerships.

VALUES

We prioritize Communication, Collaboration, Client Focus, and Accountability in all our endeavors.

ACKNOWLEDGEMENT:
  • I acknowledge that I have reviewed and understand the position description.
  • I confirm my ability to fulfill the responsibilities outlined.
  • This description is intended to provide a clear understanding of the role and is not an exhaustive list of duties.
  • Any questions regarding this information will be directed to my supervisor.