Service Manager
2 weeks ago
Trek Bikes is a leading manufacturer of high-quality bicycles and cycling products. We're passionate about creating innovative products that inspire people to ride and explore the world around them.
Job DescriptionWe're seeking a highly skilled and experienced Service Manager to join our team at our Inverness store. As a Service Manager, you'll be responsible for leading our Service Center team and ensuring that every customer has an exceptional experience.
Key Responsibilities- Lead the Service Center team and ensure that all service operations are running smoothly
- Develop and implement service strategies to improve customer satisfaction and loyalty
- Manage service costs and ensure that they are in line with company targets
- Train and develop team members to ensure that they have the skills and knowledge needed to provide exceptional service
- Engage with customers to understand their needs and provide personalized service recommendations
- Manage and control service orders, ensuring that they are accurate and completed on time
- Ensure that the Service Department is clean and efficient, and that all equipment is in good working order
- Take an active lead in ensuring that the right bikes are built and delivered to the sales floor and customers
- 3+ years of experience in a bicycle service center
- Excellent communication and leadership skills
- Ability to plan effectively and stay ahead of the shop's needs
- Commitment to delivering exceptional customer service
- Active learning engine and willingness to attend Trek Service classes
- Proactive approach to staying up to date on industry changes and trends
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible and fun company culture
- Employee discounts on all products
- Deep partner retail discounts
We're an equal employment opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.
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Service Operations Manager
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Inverness, Florida, United States Trek Bikes Full timeAbout the RoleTrek Bikes is seeking a highly motivated and experienced Service Manager to lead our Service Center team. As a key member of our operations team, you will be responsible for ensuring that every customer has an exceptional experience at our store.Key ResponsibilitiesLead the Service Center team to deliver exceptional customer service and ensure...
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Service Operations Manager
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Service Manager
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