Customer Service Representative

6 days ago


Santa Clara, California, United States Sherwin-Williams Full time
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to helping our customers achieve their goals through innovative solutions and exceptional customer service.

Job Overview

We are seeking a highly motivated Customer Service Representative - Paint Specialist to join our team. As a key member of our sales team, you will be responsible for providing excellent customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service to meet the needs of wholesale and retail customers
  • Build and maintain strong relationships with customers to drive sales growth and increase customer loyalty
  • Process sales transactions accurately and efficiently
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
Compensation and Benefits:

The estimated salary range for this position is $40,000-$55,000 per year, depending on experience and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional development and advancement.



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