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Key Account Manager for Project Management and Customer Support

2 months ago

Chico, California, United States Emerald Enterprises Full time

We are Emerald Enterprises, a leading design agency in the field of branding, packaging design, and final artwork. As a key account manager, you will be responsible for developing and implementing holistic brand and design solutions for national and international retail companies and brand manufacturers.

Key Responsibilities:
  • Coordinate project processes for key accounts independently
  • Provide active customer care and solution-oriented communication with customers
  • Collect and analyze customer complaints, identify root causes, and document solutions
  • Accept new customer projects and coordinate job assignments within work teams
  • Support team members and work teams on a project-related level
  • Lead technical development of employees in customer consulting, project management, structure, and organization
  • Consult work teams on creation, graphics, DTP, quality assurance, and production
  • Plan and ensure integration of new employees into work teams
  • Manage conflicts within work teams
Requirements:
  • Strong project management and customer relations skills
  • Ability to analyze and resolve customer complaints
  • Excellent communication and leadership skills
  • Experience in customer consulting and project management
  • Ability to work independently and as part of a team