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Hospital Ambassador

2 months ago

New Richmond, Wisconsin, United States Westfields Hospital Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Westfields Hospital & Clinic. As a key member of our hospital staff, you will be responsible for delivering exceptional service to patients, families, and guests, ensuring a positive experience from arrival to departure.

Key Responsibilities
  • Provide warm and welcoming greetings to all individuals entering the hospital campus
  • Assist with wayfinding, directions, and other inquiries
  • Act as a central point of contact for hospital staff and visitors
  • Enhance the hospital's customer service image by addressing a broad spectrum of needs and concerns
  • Perform related duties as assigned
Requirements
  • High school diploma or equivalent
  • 2 years' experience as a Guest Services representative or closely related role
  • Experience as a concierge, preferably in a healthcare setting
  • Congenial, proactive, and self-motivated individual
  • Familiar with/knowledge of emergency procedures
  • Able to multitask and prioritize in occasional stressful situations
  • Excellent customer service and problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Ability to effectively communicate orally and in writing with various groups of people and the public
  • Able to maintain strict confidentiality
Benefits
  • Competitive wages
  • Health, vision, and dental insurance
  • 403b retirement program
  • Competitive paid time off (PTO)
  • Short-term disability pay, long-term disability, and life insurance options
  • Flexible spending accounts (FSAs)
  • Education reimbursements
  • Employee assistance programs (EAP)
  • Employee well-being program
  • Free parking
  • Employee recognition and rewards
  • Social club discounts to area attractions and events