Leasing Consultant

4 days ago

Everett WA USA, United States Avenue5 Residential Full time
Job Title: Leasing Consultant

About the Role:

We are seeking a highly motivated and customer-focused Leasing Consultant to join our team at Avenue5 Residential. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. You will interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Key Responsibilities:

  • Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals
  • Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction
  • Ensure excellent customer service to prospective and current residents and promote a quality living experience for all
  • Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes
  • Maintain accurate and detailed records of traffic activity by entering applicable information into the computer
  • Follow up with all prospective residents via phone, mail or email
  • Convert phone traffic into scheduled appointments with prospective residents in order to tour the property
  • Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
  • Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents
  • Complete weekly leasing reports in accurate and timely fashion
  • Ensure all open and close procedures are completed daily
  • Assist with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately
  • Responsible for shopping competitive properties
  • Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
  • Assist with processing work order requests for residents and ensures work is completed in a timely manner
  • Support management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed
  • May be asked to assist with planning and implementing resident activities in order to increase resident retention

Requirements:

  • High school diploma is required
  • Minimum of one year of previous sales experience is preferred
  • One year of previous residential leasing experience is preferred
  • Excellent customer service and interpersonal skills with the ability to relate to others
  • Prior experience in Yardi Voyager or another equivalent system is preferred
  • Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
  • Excellent interpersonal skills to effectively and sensitively communicate with all levels of management
  • Sensitivity to confidential matters is required
  • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
  • Ability to relay technical concerns with adequate detail, quickly and accurately
  • Capability to read, write, comprehend, and converse in English
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
  • Strong organizational and time-management skills
  • Ability to cope with and defuse situations involving angry or difficult people
  • Must maintain a valid driver's license, clean driving record and current auto insurance is required
  • Must comply with all safety requirements

Our Core Beliefs:

  • Put people and partnerships first
  • Empower associates
  • Focus on solutions
  • Champion ideas that accelerate success
  • Deliver proof over promises

Experience Our Award-Winning Culture:

  • Top 15 national finalist on the Best Places to Work MultifamilyTM
  • Certified as a Great Place to Work since 2017
  • Listed as one of the Best Workplaces in Real EstateTM
  • Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
  • Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List

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