Technical Sales Support Specialist

4 weeks ago


Raleigh, North Carolina, United States Boon Edam Full time
Job Description

At Boon Edam, we're seeking a skilled Technical Sales Support Specialist to join our team. As a key member of our entry solutions team, you'll play a crucial role in ensuring seamless customer experiences.

Purpose: As a Technical Sales Support Specialist, you'll be responsible for processing all incoming parts orders, providing documentation on product specifications, and following our internal parts order process. You'll also answer customer inquiries related to pricing, parts identification, and availability.

Key Responsibilities:

  • Process all incoming PO's for parts orders
  • Provide necessary documentation on product specifications
  • Follow internal parts order process, including creating order tickets in CRM tools and tracking parts orders
  • Answer customer inquiries via email and phone
  • Monitor stock levels, place internal and external part orders for restocking, and process PO's
  • Create and issue RMA's

Requirements:

  • 1-3 years of administrative experience
  • Experience with CRM tools and Microsoft Office
  • Ability to read and understand mechanical drawings
  • Multi-tasking and written/oral communication skills
  • Customer service orientation

What We Offer:

  • Competitive compensation with bonus potential
  • Medical, dental, and vision plans
  • 100% company-paid medical premiums
  • Life insurance
  • 401k with company match
  • Generous PTO and paid holidays
  • Maternity and paternity leave
  • Short- and long-term disability
  • Employee assistance programs

Our Values Matter:

We strive to live and breathe our core values every day, enabling us to serve our customers to the best of our ability, treat each other with kindness, and work cohesively as a team.



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