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Chief Operations Officer
2 months ago
Position Level
Management
Location
Little Rock, AR
Employment Type
Full Time
Work Schedule
Day
Chief Operations Officer
POSITION SUMMARY
The Chief Operations Officer is responsible for overseeing the operational strategies and processes at Goodwill Industries of Arkansas. This includes areas such as Information Technology, Data Analytics, Sustainability, Aftermarket Services, Performance Improvement, and Innovation. The role aims to align these functions with the organization's mission, values, and strategic objectives to foster continuous enhancement and operational excellence.
The COO collaborates closely with the Executive team to identify and execute initiatives that improve efficiency, profitability, and satisfaction among customers and donors across various operational sectors.
Promote a positive workplace culture that embodies Goodwill's Amazing Customer Experience (ACE) principles, values, and mission in all interactions with colleagues, clients, and management.
KEY RESPONSIBILITIES
- Strategic Direction: Formulates and executes strategic objectives for the operations division, ensuring alignment with the organization's mission and goals. This task is performed monthly.
- IT and Data Oversight: Manages the IT framework and data analytics to enhance operations, boost performance, and facilitate informed decision-making. This task is performed daily.
- Sustainability Leadership: Drives initiatives to incorporate sustainable practices within operations, focusing on recycling, waste management, and resource efficiency. This task is performed daily.
- Innovation and Business Growth: Identifies and assesses opportunities for new business ventures and innovative strategies that align with the organization's mission and strategic objectives. Leads the development and execution of new initiatives, collaborating with cross-functional teams to ensure successful project delivery and sustainable growth. This task is performed regularly as new opportunities arise.
- Aftermarket Operations: Enhances aftermarket services to maximize revenue and operational efficiency. This task is performed weekly.
- Performance Metrics: Establishes and monitors key performance indicators (KPIs) to evaluate and enhance operational performance across departments. This task is performed weekly.
- Process Innovation: Identifies areas for innovation and continuous improvement, implementing solutions to boost productivity and quality. This task is performed daily.
- Financial Management: Oversees budgeting and financial operations, ensuring fiscal responsibility and alignment with organizational objectives. This task is performed daily.
- Interdepartmental Collaboration: Works with other departments to ensure cohesive operations and strategic alignment throughout the organization. This task is performed daily.
- Regulatory Compliance: Ensures adherence to safety and regulatory standards across operations, fostering a safe work environment. This task is performed daily.
- Staff Development: Provides leadership and growth opportunities for staff across operational sectors, promoting a culture of continuous learning. This task is performed daily.
- Community Engagement: Engages with the public and employees, fostering positive relationships with customers, donors, and team members. This task is performed daily.
- Travel Requirements: Conducts site visits and travels as necessary to oversee and support operations across various locations. This task is performed as needed.
- Additional Responsibilities: Performs other duties as assigned.
EDUCATION AND EXPERIENCE
To succeed in this role, candidates must meet the following qualifications:
- Education: A four-year degree in business administration, finance, computer science, or a related field, along with 9-10 years of relevant experience and 8 years of management experience.
- Communication: Exceptional verbal and written communication skills, with the ability to engage effectively with diverse audiences.
- Analytical Abilities: Strong analytical and critical thinking skills, including proficiency in advanced mathematical and statistical concepts.
- Technical Proficiency: Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint; familiarity with contact management, database, and HR systems.
- Licenses: A valid driver's license and auto insurance are required.
Make a significant impact in the lives of individuals in Arkansas.
Experience the natural beauty and outdoor activities of the region.
Become part of an organization committed to transforming lives through education, training, and employment.
