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Counter Server Representative

3 months ago


Charlotte, North Carolina, United States Harriet's Hamburgers Full time
Counter Server / Front-of-House Job Overview

We are seeking experienced and enthusiastic servers to join our team at Harriet's Hamburgers. As a Counter Server / Front-of-House Team Member, you will be the face of our company and the first step in providing quality service and hospitality to our guests.

Responsibilities:
  • Warmly greet guests as they enter and leave the restaurant
  • Accurately describe dishes and make recommendations
  • Enter orders into our Point-of-Sale system
  • Process payments and serve food or beverages at the counter
  • Maintain a clean and organized workspace
  • Provide quick, friendly, and accurate service
  • May be requested to run food to guests' tables, clear tables, and keep the dining room area clean
Qualifications:
  • Prior customer service experience
  • A true "people person" providing exceptional and gracious service
  • Experience working with a Point-of-Sale system
  • Ability to work quickly and independently in a fast-paced environment
  • Strong multi-tasking skills
  • Competency in counting money and processing payments
  • Ability to work effectively and efficiently even in stressful situations
  • A genuine commitment to excellence and success
  • Consistency and reliability
  • Cheerful and positive attitude
  • Values teamwork and loves serving and helping others
Requirements:
  • Prior customer service experience
  • A true "people person" providing exceptional and gracious service
  • Experience working with a Point-of-Sale system
  • Ability to work quickly and independently in a fast-paced environment
  • Strong multi-tasking skills
  • Competency in counting money and processing payments
  • Ability to work effectively and efficiently even in stressful situations
Benefits:
  • Highly competitive hourly wage + full tips
  • Employee discounts
  • Growth opportunities
  • PTO (for full-time employees)
  • Health insurance (for full-time employees)
  • Dental and vision insurance (for full-time employees)
  • 401K (for full-time employees)

Average rate: $17/hour (average rate includes hourly wage + average hourly tip earnings)