Outlets Server AM FT

3 months ago


Charlotte, United States StepStone Hospitality Full time

Job Type

Full-time

Description

We are looking for an ambitious and fun individual to join our hard working food and beverage team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of

  • Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
  • Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
  • Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
  • Use proper verbiage and etiquette including serving ladies first
  • Write order on check or memorize order.
  • Relay order to kitchen and service bar utilizing point of sale system
  • Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
  • Total bill and accept payment or refer guest to cashier.
  • Ladle soup, portion pies and desserts, and brew coffee.
  • Clear and reset counters or table at conclusion of each course.
  • Assist in cleaning and wiping down of service areas and prep areas
  • Maintain and follow all cash handling procedures.
  • Maintain safe serve regulations when serving alcoholic beverages
  • Handle reasonable guests complaints/requests and inform others when required
  • Comply with health and safety regulation and act in line with company policies and licensing laws
Requirements

Skills to be successful in this role would include:
  • Ability to work independently and remain motivated
  • Smile
  • Proven working experience in relevant field
  • Helpful with customer service
  • Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary Description

$10/hr + tips

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