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Hotel Operations Manager

2 months ago

Tucson, Arizona, United States Sonesta International Hotels Full time

Job Summary:

The Executive Director of Hotel Operations is a pivotal role at Sonesta International Hotels, responsible for leading the hotel's operations and ensuring exceptional guest experiences. This position requires a strategic thinker who can drive results, foster a positive work environment, and embody the company's values.

Key Responsibilities:

  • Develop and implement operational strategies to enhance guest satisfaction, revenue growth, and employee engagement.
  • Lead a team of hotel managers, ensuring effective communication, coaching, and development.
  • Collaborate with departments to achieve seamless operations, including front office, food and beverage, and housekeeping.
  • Monitor and analyze key performance indicators (KPIs) to inform data-driven decisions.
  • Represent the hotel in a professional manner, building strong relationships with guests, owners, and industry partners.

Requirements:

  • Proven track record in hotel operations, with a strong understanding of industry best practices.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Strong analytical and strategic thinking skills, with a focus on driving results and improving processes.