Guest Relations Coordinator
2 weeks ago
Customer Care Associate
at WanderJaunt
About Us
WanderJaunt is redefining the hospitality landscape by merging the dependability and service of traditional hotels with the short-term rental sector. Our mission is to ensure that every guest feels at home, providing seamless experiences and comprehensive property management solutions for our partners.
Position Overview
We are in search of intelligent and driven individuals who are enthusiastic about providing outstanding customer service and eager to contribute to the growth of our Customer Care team. This is a full-time role.
As a Customer Care Associate, you will play a vital role in our daily operations, assisting guests with their needs throughout their stay. Your insights will help us enhance the guest experience and improve our team's efficiency.
Shift Details
We are looking for Associates for mid-day/evening shifts, which may include weekend work. You will be informed of your schedule in advance. Our operational hours are from 7:00 AM to midnight.
What We Offer
- Starting pay at $17/hour
- Scheduled pay increases every six months for eligible performers
- Career advancement opportunities
- Employer-sponsored health benefits, including dental and vision
- Weekly payroll via direct deposit
- 401k plan
- Team-building activities and social events
Qualifications
- Bachelor's degree preferred (recent graduates are encouraged to apply)
- Minimum of 2 years experience in a customer-facing role
- Excellent communication skills, both written and verbal
- A proactive approach and strong work ethic
- A willingness to adapt in a dynamic start-up environment
- Reliable transportation for in-person training
Key Responsibilities
- Act as the primary point of contact for guests through various communication channels
- Manage reservations and handle modifications, cancellations, and refunds
- Provide information regarding bookings, check-in procedures, and property details
- Address property-related issues reported by guests, collaborating with internal teams for resolutions
- Work with partners to resolve guest disputes
- Contribute to our knowledge base by updating relevant content
- Collaborate with leadership to enhance guest experiences and operational efficiency
Our Core Values
We believe in teamwork, open communication, and continuous improvement. Our values guide our actions and decisions:
- Collaboration: We work together to solve problems and support each other.
- Transparency: We value honest feedback and open discussions.
- Ownership: We take responsibility for our actions and strive for impactful results.
- Curiosity: We seek to understand challenges deeply to drive improvement.
Commitment to Inclusion
We are dedicated to creating an inclusive environment where everyone feels welcome and valued. We embrace diverse perspectives and experiences, fostering a culture of safety and empowerment.
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