IT Support Specialist

2 weeks ago


Greenville, South Carolina, United States Lima One Capital Full time
Job Overview

Lima One Capital, LLC is seeking a dedicated IT Service Desk Analyst to provide exceptional technical assistance and support. This role involves troubleshooting various applications, managing system access, and resolving hardware, software, and network issues. The ideal candidate will possess strong communication skills, as they will be the first point of contact for technical support across all organizational levels.

Key Responsibilities
  • Diagnose and resolve Tier 1 to Tier 2 technical issues both on-site and remotely.
  • Escalate complex problems and trends to appropriate IT team members for further resolution.
  • Respond to technical assistance requests through various channels including in-person, phone, chat, or email.
  • Oversee the deployment, maintenance, and support of hardware such as desktops, laptops, mobile devices, printers, servers, and peripherals.
  • Develop and manage maintenance schedules for end-user systems while maintaining local and remote inventories.
  • Support in-house developed software and cloud/SaaS solutions.
  • Monitor system alerts and alarms, addressing issues or communicating urgent alerts to relevant IT personnel.
  • Implement best practices for Service Center policies and procedures, including Knowledge Base documentation.
  • Conduct ongoing research to enhance troubleshooting capabilities and personal knowledge.
  • Provide after-hours support as needed for system updates and scheduled maintenance.
  • Assist with employee onboarding and offboarding processes.
  • Perform additional duties as assigned by management.
Qualifications
  • Associate's Degree in an IT-related field or equivalent experience in an IT support role.
  • Minimum of 1 year experience managing Tier 1 user support tickets.
  • 1+ years of IT Support and Service Desk experience.
  • Experience with remote support tools and network diagnostics for at least 1 year.
  • Preferred certifications: ITIL, A+, Net+, Sec+.
Desired Skills
  • Outstanding customer service abilities.
  • Experience with ITSM systems or other ticketing platforms.
  • Proficient in installing and maintaining hardware and software.
  • Ability to diagnose, resolve, and escalate issues effectively.
  • Collaborate with other teams to address problems and finalize solutions.
  • Assist in data collection and problem analysis.
  • Strong organizational skills to manage workload and prioritize support tickets.
  • Familiarity with cloud and on-premises applications.
  • Experience supporting and administering applications within Microsoft 365 and Azure environments.
  • Prior experience in audio/visual support for meetings.
About Lima One Capital

Lima One Capital is recognized as a leading lender for real estate investors, specializing in financing solutions for rental properties, fix-and-flip projects, multifamily units, and new construction. The company has been acknowledged by the Inc.5000 as one of America's fastest-growing firms and is celebrated as one of South Carolina's Best Places to Work. Headquartered in Greenville, South Carolina, Lima One Capital operates across a national footprint.


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