Automotive Parts Specialist

2 weeks ago


Harlingen, Texas, United States Bert Ogden Auto Group Full time

Job Type:
Full-time

POSITION SUMMARY
The Parts Sales Consultant plays a crucial role in providing parts and accessories to both service technicians and customers.

KEY RESPONSIBILITIES

  • Efficiently manage incoming telephone orders.
  • Accurately prepare sales tickets for parts counter transactions.
  • Calculate costs for parts on repair orders.
  • Assist in the receipt of parts in the shipping area.
  • Thoroughly verify invoices against orders and promptly organize stock shelves.
  • Maintain an orderly parts storage area.
  • Notify technicians and customers when special order parts are available.

PRIMARY DUTIES:

  • Assist walk-in customers in identifying necessary parts, recommend complementary items, promote specials, and ensure exposure to the complete product range.
  • Retrieve purchased parts from inventory.
  • If an item is out of stock, ascertain availability and process emergency orders as requested.
  • Respond to phone inquiries, providing pricing and product information.
  • Support outside sales representatives with their orders.
  • Organize orders for daily shipment, delivery, or customer pick-up.
  • Regularly review WILL CALL and BACKORDER files, returning unnecessary items to vendors or restocking them.
  • Engage with assigned accounts via phone.
  • Assist service technicians in selecting necessary parts for ongoing repairs.
  • Inform the service desk and customers when ordered parts arrive.
  • Ensure that parts are charged out only after technicians present a repair order.
  • Showcase seasonal parts and accessories attractively.
  • Keep parts catalogs and pricing information up to date.
  • Maintain cleanliness and organization in all storage areas.
  • Exhibit professionalism and efficiency when interacting with customers and colleagues.
  • Provide consistent high-quality service to all dealership departments.
  • Issue credit slips for returned parts, ensuring the original invoice or its number is available for verification.
  • When processing tax-exempt sales, collect necessary customer information.
  • Present customers with the appropriate invoice copy after processing transactions.
  • Keep front and rear counters tidy and organized.
  • Replenish assigned inventory on a daily basis.

QUALIFICATIONS:

  • High school diploma or equivalent.
  • Ability to read and understand instructions and information.
  • Minimum of one year experience in an automotive parts department.
  • At least one year of sales experience.
  • Professional appearance and demeanor.
  • Ability to effectively engage with the public, often managing multiple customers simultaneously.
  • Compliance with dealership uniform requirements.

ADDITIONAL REQUIREMENTS:

  • Must be at least 21 years of age.
  • Must successfully pass a drug screening test.
  • Must successfully complete a background screening check.
  • Must possess a valid driver’s license.


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