Guest Experience Specialist

2 days ago


Orlando, Florida, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at Renaissance Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Provide personalized service to guests, addressing their needs and concerns in a timely and professional manner.
  • Process operational needs, complete reports, and share local area highlights to enhance the guest experience.
  • Empower guests to explore the neighborhood and discover new experiences.
  • Collaborate with colleagues to ensure a safe and welcoming work environment.
  • Adhere to company policies and procedures, maintaining confidentiality and protecting company assets.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
About Us

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. Join our team and become part of a global community that shares our passion for delivering exceptional guest experiences.



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