Customer Service Representative

7 days ago

Cobbs Creek, United States FAS MART Full time
Overview

As a Mid/Second Shift Associate at FAS MART, you will be at the heart of the action, serving a diverse range of customers during the bustling midday and early evening hours. Our convenience store and gas station become a central hub for the community, and we're looking for someone who thrives in a lively environment.

Responsibilities
  1. Customer Service Expertise: Provide top-notch service to customers during the busy midday and evening hours, ensuring every customer leaves happier than when they arrived.
  2. Store Appearance and Stock Management: Manage the store's appearance and stock during peak hours, keeping everything organized and appealing.
  3. Cashier and Sales Skills: Handle a high volume of transactions with efficiency and a friendly attitude.
  4. Safety and Security: Ensure a secure and safe shopping environment during the varied dynamics of the mid/second shift.
  5. Team Collaboration: Work seamlessly with colleagues to handle the unique pace and challenges of the afternoon and early evening.
  6. Cleanliness and Maintenance: Maintain high standards of store cleanliness, including regular upkeep of the coffee station, restrooms, and outdoor areas.
  7. Inventory Management: Manage stock levels and assist in inventory processes, ensuring the store is well-equipped for customer needs.
Qualifications
  • Age Requirement: Must be 21 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personality Traits: Friendly demeanor, ability to make people feel welcome, and a knack for noticing the little things that make a big difference in a customer's experience.
  • Reliability and Flexibility: Reliable presence during the critical midday and early evening hours, and adaptability to take on a variety of tasks in our fast-paced environment.

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