Customer Engagement Specialist

3 weeks ago


Scarsdale, New York, United States 24 Hour Fitness Full time

Position Type: Full-Time / Part-Time

Location: Scarsdale, NY

About Us:

At 24 Hour Fitness, we are committed to our vision of fostering a healthier and happier community. Our mission is to provide an inclusive and affordable fitness environment for everyone. We seek individuals who are dedicated to enhancing the daily experiences of our members and who possess a genuine desire to assist them in achieving their fitness aspirations.

Role Overview:

In this position, you will:

  • Share your enthusiasm for fitness by guiding new members as they embark on their wellness journeys.
  • Utilize your interpersonal skills to build authentic connections, understand individual needs, and recommend tailored solutions.

Daily Responsibilities:

  • Foster personal relationships with members, addressing inquiries, resolving issues, and connecting them with the right resources.
  • Maintain a clean, safe, and welcoming gym environment for all members and guests.
  • Deliver a comprehensive sales and service experience that inspires guests and members to pursue their fitness goals within our community.
  • Facilitate an exceptional onboarding experience for new members, ensuring they feel welcomed and connected to our offerings.

Ideal Candidate:

We are looking for someone who:

  • Is genuine, open-minded, and self-driven; you present your true self and are passionate about helping others.
  • Aims for excellence, surpasses objectives, and views challenges as opportunities for growth.
  • Has a service-oriented mindset and at least one year of experience in retail or fitness sales. Note: CPR and AED certification is required within 60 days of employment.

Availability:

Flexible scheduling is essential, with availability across weekdays, weekends, and holidays to best support our member community.

Travel Requirements:

Minimal travel may be necessary for training and lead generation purposes.

Benefits:

24 Hour Fitness offers a range of benefits designed to meet the diverse needs of our team members, including health coverage and company-paid benefits such as group life and accident insurance. Eligibility for each plan is based on position, hire date, and average hours worked. Benefit-eligible team members may also accrue vacation hours. All team members and their eligible dependents receive a complimentary membership.

Compensation:

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Compensation may vary based on location, experience, and education.

Functional Group: Service



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