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Senior Manager Patient Services Operations Lead
1 month ago
The Senior Manager Patient Services Operations will oversee the delivery of US patient services across multiple vendors within a specific franchise. This role will drive alignment across programs to ensure compliance with all applicable privacy standards and drive cost and operational efficiencies.
Main Responsibilities- Establish standards for service delivery in alignment with all relevant policy and procedures and ensure execution adherence to these standards.
- Actively collaborate across US commercial functions.
- Identify and provide analysis and performance review of programs.
- Develop and implement plans, policies, procedures, budgets, performance accounting & tracking processes.
- Manage and ensure there is a high level of focus on customer service and client relations.
- Bachelor degree in business/marketing or science discipline; MBA a plus.
- 7+ years' relevant commercial operations experience, within the pharmaceutical industry including experience managing delivery of patient service programs.
- Experience diagnosing and resolving complex issues.
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We offer resources and benefits, from health care to financial protection, so you can focus on doing work that matters.
About CSL BehringCSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases.