Customer Service Director
3 weeks ago
We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our Front End operations, you will be responsible for delivering exceptional customer service and ensuring seamless shopping experiences for our customers.
Estimated Salary: $40,000 - $60,000 per year
Key Responsibilities- Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
- Maximize sales through excellent customer service and maintain a neat and clean presentation of the work station and front end area of the store.
- Perform tasks as a sales associate when scheduled or as needed per the surge plan guidelines.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
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