Customer Service Parts Advisor

4 days ago


Albany, Georgia, United States Outdoor Network Full time
Company Overview

Outdoor Network is a leader in the powersports and marine industry, with a commitment to delivering exceptional customer experiences.

We operate several ecommerce websites, including Partzilla.com and Boats.net, as well as five brick and mortar dealerships across the United States.

Job Title

We are seeking an experienced CUSTOMER SERVICE PARTS ADVISOR to join our team at Outdoor Network. This role requires a strong mechanical aptitude and excellent customer service skills.

The successful candidate will be responsible for assisting customers in finding and purchasing powersports and marine parts and accessories from our industry-leading websites, Partzilla.com and Boats.net.

About the Position
  • Absorbable salary range: $55,000 - $75,000 per year
  • This is a remote position with flexible working hours
Key Responsibilities

In this role, you will:

  1. Assist customers via phone, email, or chat in finding the correct parts and accessories
  2. Provide expert product knowledge and recommendations to ensure customer satisfaction
  3. Collaborate with internal teams to resolve any issues or concerns
Requirements
  • 2+ years of experience in a similar role
  • Demonstrable mechanical ability and knowledge of powersports and marine products
  • Excellent customer service and problem-solving skills
  • Strong communication and interpersonal skills


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