Customer Service Representative

3 weeks ago


Albany, Georgia, United States Planet Fitness Full time
About the Job

As a Front Desk Associate at Planet Fitness, you will play a key role in providing exceptional customer service to our members, prospective members, and guests. This includes greeting members as they enter and exit the club, assisting with questions or concerns, and promoting our Judgement Free Zone.

Daily Responsibilities
  • Provide superior customer service to Planet Fitness members, prospective members, and guests.
  • Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.

About You
  • You should have 6-12 months of experience in a customer service environment.
  • You must be 18 years of age or older.
  • You should be able to pass a background check.
  • You are willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • You have basic computer proficiency.

Salary
$35,000 - $45,000 per year, depending on location and experience.

Benefits
  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Term Life Insurance
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Employee perks and discounts
  • Engaging team-building competitions and social events


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