Project Manager Maintenance Specialist

6 days ago

Norcross, Georgia, United States Sidel Full time

About the Role

Sidel is seeking a highly skilled Project Manager Maintenance to join our team in North America. In this role, you will be responsible for managing maintenance agreements, ensuring on-time and complete delivery while maintaining high customer satisfaction.

Key Responsibilities

  • Prepare, execute, and manage maintenance agreements to ensure customer satisfaction and on-time delivery.
  • Monitor, control, and forecast group industrial margins throughout the duration of the agreements.
  • Review scope, PRU, and performance KPIs at kick-off for any asset performance and maintenance agreements.
  • Follow costs incurred and margin deviation, and be accountable for overall agreement profitability.
  • Conduct regular meetings with customers to report contract activities and progress.
  • Ensure customer satisfaction with planning compliance of activities, work quality, and performance achievements.
  • Plan and coordinate field activities, spare parts deliveries, and overall supply as per agreement.
  • Ensure safety procedures are followed and corporate guidelines compliance.
  • Interact with financial region controller to validate sales recognition, industrial margin, and overall agreement margin for all of the duration of the agreement.
  • Detect opportunities for upselling additional services in the course of the agreements, revise accordingly contractual scope, invoicing, and PRU of the project.
  • Manage maintenance agreement warranty costs and intervention following relevant processes.
  • Manage and/or coordinate add-on sold during the course of the maintenance agreement, such as TPM acceleration programs, customer trainings, line audits, line improvement, etc.

Requirements

  • Bachelor's degree or equivalent.
  • Excellent verbal and written communication in English. French and/or Italian would be a plus.
  • Technical knowledge of Sidel products and complete line equipment a plus.
  • Strong verbal and written communication skills to establish a very good customer relationship.
  • 3 years of experience in B2B services activities in technological environment.
  • 3 years of experience minimum in after sales, maintenance, or production area.
  • Ability to work well within a team environment.
  • High proficiency in Office 365 Suite (Word, Excel, Outlook, MS Teams) and Adobe Acrobat Professional.
  • Experience with SAP is desired.
  • An excellent organization and prioritization skill, basic knowledge in accounting, skills to manage change, demonstrate thoroughness and initiative.
  • Strong verbal and written communication skills to establish professional transversal relationships with central and regional teams.
  • Self-driven and motivated individual.

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