Assistant Store Leader

1 month ago


Houston, Texas, United States Quick Quack Car Wash Full time
Job Summary

As the Assistant Store Leader at Quick Quack Car Wash, you will play a key role in driving business growth and delivering exceptional customer experiences. You will be responsible for leading a high-performing team, developing and implementing business strategies, and ensuring operational excellence.

Key Responsibilities
  • Assist the Store Leader in hiring and training new team members
  • Coordinate the day-to-day workflow of team members and provide direction
  • Assist with employment actions, including discipline and termination of team members
  • Monitor store performance and identify opportunities to increase productivity and efficiency
  • Provide excellent customer service and resolve customer issues
  • Enforce sales pitches and maintain cash accountabilities
  • Perform other duties as assigned
Requirements
  • Strong leadership and communication skills
  • Excellent customer service skills
  • Ability to read, count, and write accurately
  • Ability to work various hours, weekends, and holidays
  • Ability to smile and maintain a clean appearance
  • Ability to assign and delegate tasks
  • High school diploma or equivalent preferred
  • Prolonged periods of standing and working on the cash register or related equipment
  • Ability to lift up to 15 pounds
Competencies
  • Planning & Organizing: Drive memberships by maximizing car volume and building customer loyalty
  • Business Acumen: Contribute to the overall financial success of the store by analyzing reporting and daily trends
  • Inspiring Others: Motivate and inspire the team through Quick Quack's core values (Smart, Kind & Driven)
  • Execution: Clearly communicate the standards of Quick Quack Car Wash and monitor outcomes
  • Delegation & Empowerment: Provide clear expectations and involve others in developing plans
  • Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs
  • Building Talent: Develop the team to provide outstanding service and prepare for future growth
  • Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans
  • Decision Making: Actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions
Pay/Benefits Information
  • Subject to eligibility requirements, associates may receive health care benefits, wellness benefits, 401(k) retirement benefits, paid time off, paid sick leave, and parental leave and benefits

Eligibility for this role at Quick Quack Car Wash requires a clean driving record and a current Driver's License. Salary: $16.50-$18.50 per hour.


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