Aviation Service Technician

4 weeks ago

Los Angeles, California, United States BBA Aviation Plc. Full time
Job Summary

A Line Service Technician is a customer-facing role responsible for providing safe and efficient services to general aviation aircraft, crews, and passengers. The successful candidate will work as part of a team to deliver exceptional customer service, operate ground service equipment, and maintain a safe and secure work environment.

Key Responsibilities
  • Operate and maintain ground service equipment, including fuel trucks, de-icing trucks, and stair trucks.
  • Provide fueling, de-icing, and other services to aircraft as requested by management or customers.
  • Collaborate with colleagues to ensure efficient and accurate communication and task completion.
  • Offer and promote general aviation services to crewmembers, customers, and other guests.
  • Maintain a safe and clean work environment, including ramps and operations.
  • Drive a shuttle vehicle with passengers and/or luggage and cargo.
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, receipt, inventory, and maintaining accurate related documentation.
  • Provide professional and friendly customer service, exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with, and enforce all security protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
Requirements

To qualify for this position, applicants and those in the role must have:
  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training

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