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Member Experience Coordinator

2 months ago

Conshohocken, Pennsylvania, United States Greater Philadelphia YMCA Full time
Job Summary

The Greater Philadelphia YMCA is seeking a highly skilled and detail-oriented Member Experience Registrar to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members and ensuring a seamless registration experience.

Key Responsibilities
  • Registration and Enrollment: Process member registrations, handle inquiries, and resolve issues in a timely and professional manner.
  • Customer Service: Provide excellent customer service to members, responding to their needs and concerns in a courteous and respectful manner.
  • Communication: Maintain effective communication with members, staff, and other stakeholders to ensure a smooth registration process.
  • Data Entry: Accurately and efficiently enter member data into our systems, ensuring data integrity and compliance with YMCA policies.
  • Problem-Solving: Identify and resolve member issues, escalating complex problems to senior staff as needed.
Requirements
  • Customer Service Experience: Proven experience in providing exceptional customer service in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse groups.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in Microsoft Office and ability to learn new software systems quickly.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
Working Conditions

The Member Experience Registrar will work in a fast-paced office environment, with frequent interactions with members and staff. The ideal candidate will be able to work effectively in a team environment, with a strong focus on customer service and attention to detail.