Route Service Representative

2 weeks ago

Van Nuys, California, United States Spectraforce Technologies Full time
Job Title: Route Service Representative

Location: Van Nuys, CA

Duration: 1 Month

Shift: 2pm-10:30pm, Mon, Wed, Thur, Fri, and 4:30pm-10:00 am on Saturday

Job Summary:

This position performs day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing, and transporting patient specimens and other materials.

Key Responsibilities:

  • Comply with all processes, including timekeeping, attendance, and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld scanning device and usage, proper handling and storage of all samples from the client office to the drop-off point, proper packing of specimens for shipment, end-of-day vehicle checks, dress code, code of conduct, and all Company Regional Logistics policies and procedures.
  • Responsible for the safe and timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination.
  • Operate company vehicles safely and maintain a valid driver's license and driving record within acceptable company guidelines.
  • Ensure routes are started with proper equipment, tools, and supplies.
  • Follow routes as scheduled, sequenced, while allowing for will-call stops and special pickups.
  • Maintain specimen integrity at all times, including the utilization of specimen carry bags to transport specimens from client office lockboxes to vehicles by temperature.
  • Follow all scan documentation requirements, including but not limited to, tissue irreplaceable and frozen tracking processes.
  • Place door hangers for will-call clients with no specimens out and daily clients who regularly provide specimens but none are available at scheduled pick-up.
  • Notify supervisors and/or team leaders of service issues for next-morning follow-up.
  • Communicate with dispatch before leaving an area to ensure will-calls have been cleared.
  • Keep route information, sequencing, and all client notes up to date.
  • Attend and punctually participate in meetings and training sessions.
  • Meet all training requirements in a timely manner as assigned.
  • Properly care for and maintain company equipment, including scanners, telephones, vehicles, etc., and communicate any deficiencies.
  • Document and provide appropriate client satisfaction information to Logistics Management.
  • Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
  • Demonstrate Everyday Excellence in the behaviors of Agility, Customer Focus, Transparency, United as One Team, and Performance Oriented.

Job Qualifications:

  • Valid driver's license with a minimum of 1 year of driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period.
  • Preferred work experience: 1 year of experience in a customer service, logistics, or delivery-related job.
  • Physical and mental requirements: position requires travel, extensive use of phone and handheld device, PC, prolonged standing, sitting, walking, driving, fine dexterity with hands, steadiness, ability to lift up to 25 pounds, may occasionally need to lift 40 pounds, carrying up to 15 pounds for several minutes at a time.
  • Ability to communicate effectively in English with clients, supervisors, and peers.
  • Vision requires constant mental visual attention to details and ability to see well in limited light scenarios, balancing, bending, kneeling, pushing, pulling, reaching, twisting.
  • Knowledge: general computer knowledge and experience with handheld scanner equipment preferred.

Skills:

  • Strong customer service skills.
  • Strong interpersonal skills.
  • Strong problem-solving skills.
  • Strong sense of collaboration.
  • Strong communication skills.
  • Strong decision-making skills.
  • Customer Focus, Integrity, Trust, Act with a Sense of Urgency, Importance.
  • Approachable, Service-driven, Sincere, Composure, Professionalism, Honesty, Respect.
  • Patience, Knowledgeable, Humorous, Self-Development, Informing, Drive for Results.

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