Workforce Solutions Specialist
2 weeks ago
We are seeking a highly motivated and organized Workforce Solutions Specialist to join our team at Equus Workforce Solutions. In this role, you will be responsible for conducting outreach to customers referred by HRA for the WeCARE program, scheduling clinical assessments, and maintaining engagement in the program.
Key Responsibilities- Conduct outreach to customers to schedule clinical assessments and maintain engagement in the program
- Call and meet with customers to review medical and other health-related documentation and assist with collecting documents
- Explain the clinical assessment and service processes to customers and provide written materials about the WeCARE program and its services
- Assess customer need for accommodations to participate in the clinical assessment process and program activities and take appropriate action
- Assist in scheduling Review Physician or Evaluating Clinician activities and external medical, mental health, or substance abuse evaluations
- Conduct additional customer outreach to ensure engagement throughout the clinical assessment and service participation processes
- Maintain records related to the clinical assessment and service processes
- Generate real-time reports to assist management in assigning resources and managing the process
- Bachelor's Degree or higher in social services or a related field
- Four years direct customer service experience in a clinical or social service environment
- Experience in a fast-paced, team environment that is performance driven
- Exceptional customer service and engagement skills
- Excellent organizational skills and strong attention to detail
- Experience with publicly-funded programs and TANF experience preferred
- Ability to use various electronic systems to carry out duties and responsibilities
Equus Workforce Solutions is a leading provider of workforce development services in North America. We offer a competitive salary range of $20.67 to $21.53, as well as opportunities for professional growth and development. We are committed to providing a work environment that is inclusive, fair, and respectful to all employees. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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