Bilingual Insurance Customer Service Representative

3 weeks ago

Rome, Georgia, United States Teresa Lumsden - State Farm Agency Full time
Job Opportunity

We are seeking a highly motivated and detail-oriented individual to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Establish and maintain strong relationships with customers through effective communication and problem-solving skills.
  • Provide accurate and timely responses to customer inquiries regarding insurance products and services.
  • Utilize a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and efficiency in a fast-paced environment.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Fluency in both English and Spanish, with the ability to communicate complex information in a clear and concise manner.
  • Ability to work in a team environment and contribute to a positive and productive team dynamic.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to learn and adapt to new systems and processes quickly.

What We Offer:

  • A competitive hourly rate and commission structure.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work with a leading insurance company and make a meaningful impact on our customers' lives.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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