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Insurance Customer Service Representative

1 month ago

Rome, Georgia, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, ensuring timely and accurate completion.
  • Collaborate with team members to achieve office goals, promoting a positive and collaborative work environment.
  • Stay updated on insurance industry trends and regulations, applying knowledge to improve customer service and policy processing.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office and other software applications, with ability to learn new systems and technologies.
  • High school diploma or equivalent required, with associate's or bachelor's degree preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.