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Intake Specialist

2 months ago

Philadelphia, Pennsylvania, United States The Consortium Full time
Job Title: Intake Generalist

Job Summary: We are seeking a highly skilled Intake Generalist to join our team at The Consortium. As an Intake Generalist, you will play a critical role in determining the level of care and making referrals for treatment based on procedures defined by State, County, managed care, and Consortium requirements.

Key Responsibilities:
  • Collect and Document Initial Information: Collect and document initial demographic and clinical information from consumers, families, and agencies to determine appropriateness of referral on a needed basis.
  • Assess and Determine Level of Care: Assess appropriate needs, determines priority for service and level of care based on agency and other regulatory body policies as necessary.
  • Elicit Information from Consumers: Elicit information from consumer to determine nature and seriousness of presenting problem and to determine who and what department or agency should provide service for the consumer.
  • Ensure Data Accuracy: Ensure all data collected is correct and accurate on all forms in compliance with appropriate regulatory bodies as necessary.
  • Assign New Admissions: Assign new admissions to group and individual counselor.
  • Complete Managed Care Forms: Complete required managed care forms as appropriate or refers to the Benefits Manager for initiation of required forms.
  • Obtain Signatures and Information: Obtains signatures on required release forms and obtains information from outside services.
  • Collect and Document Data: Collect and document data for managed care and regulatory bodies on a needed basis.
  • Assess Psychiatric, Social, and Medical Needs: Assess each individual's psychiatric, social, addictions and medical needs, assessing their importance, and interrelationship.
  • Recommend Treatments and Schedules Appointments: Recommends treatments alternatives and schedules appointments at appropriate treatment or assessment options on a daily basis.
  • Determine Clinical Interventions: Determines appropriate clinical interventions for consumers accessing the unit.
  • Determine Priority of Admissions: Determines priority of admissions based on agency or unity policy.
  • Makes Provisional Diagnosis and Global Assessment of Functioning Score: Makes provisional diagnosis and assigns Global Assessment of Functioning score as needed.
  • Schedules Appointments and Follow-up: Schedules appointments for appropriate follow-up, psychiatric or medical appointments and/or suggests and refers to alternative services when required.
  • Completes Administrative Forms: Completes and processes all administrative forms related to assessment procedure including clinical, DAS's, terminations/transfer, CIS, and Release of Information forms.
  • Confirms Appointments and Conducts Outreach: Confirms appointments and conducts outreach to clients, as needed.
  • Documents Progress Notes and Case Management Notes: Documents progress notes, case management notes, and treatment plans.
  • Assesses Need for Emergency Services: Assesses clients' need for emergency services and applies for voluntary/involuntary hospitalizations and detox/rehab services.
  • Refers Clients to Benefits Manager: Refers clients to the Benefits Manager to complete BHSI applications for those uninsured admissions who reside in Philadelphia County, or completes when appropriate and necessary.
  • Monitors Outreach Letters: Monitors own outreach letters.
  • Provides Weekly Intake Report: Provides management with a weekly intake report which logs calls for treatment, through final disposition.
  • Retrieves Calls and Ensures Follow-up: Retrieves all calls off the intake line and ensure follow up and scheduling with the Business office and for the Clinical Intake.
Qualifications:
  • Appropriate Educational Degree and Experience: Appropriate educational degree and experience as approved by the PA Department of Health (DOH).
  • Direct Care Experience: Two years of direct care experience in mental health or addictions Intake background highly preferred.
  • Licensed Staff Requirements: Licensed staff are required to fulfill training requirements of their professional organization.
  • Non-Licensed Mental Health Assessors: Non-licensed mental health assessors are required to complete training requirements as defined by CBH.
Skills:
  • Excellent Grammar, Spelling, and Composition Skills: Excellent grammar, spelling and composition skills.
  • Typing and Proofreading Ability: Able to type 40 – 50 wpm; proofreading ability.
  • Microsoft Office Proficiency: Proficient in Microsoft Office (WORD): Some basic Excel knowledge.
  • Effective Communication Skills: Able to communicate effectively orally and in writing.
  • Great People Skills: Great people skills, ability to work within a team, as well as lead the team.
  • Ability to Work Independently: Ability to work independently.
  • Ability to Make Critical Program Decisions: Able to make critical program decisions.
  • Ability to Work and Communicate with the General Public: Great organization skills.