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Guest Services Representative

2 months ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Best Western Plus Las Vegas South Henderson Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Front Desk Clerk at Best Western Plus Las Vegas South Henderson may be ideal for you. In this position, you will greet visitors, manage their reservations, and ensure they enjoy a pleasant stay.

Individuals who thrive in a dynamic environment and seek opportunities for professional development will find this role rewarding.



Key Responsibilities

  • Respond to incoming inquiries and assist guests with their needs both in-person and through digital channels regarding room availability, pricing, amenities, loyalty programs, and special requests.
  • Provide a warm reception to every guest, facilitating check-in and check-out processes while ensuring accurate distribution of room keys and information.
  • Collaborate with housekeeping to confirm that accommodations are prepared for incoming guests.
  • Address and resolve customer complaints as necessary.

Essential Bookkeeping Duties:
Maintain up-to-date and accurate guest information records.

Required Qualifications

  • High school diploma, GED, or equivalent educational background.
  • Proficient in handling phone communications and managing high-pressure situations.
  • Familiarity with Microsoft Office and reservation management software.
  • Exemplary interpersonal, organizational, and customer service skills.
  • Preferred: 1+ year of experience in the hospitality industry or a related field.