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Client Support Specialist

2 months ago

Chino, California, United States EFP Staffing Full time
Job Overview

Position Summary:

The Client Support Specialist is tasked with addressing customer inquiries, resolving concerns, and delivering outstanding service to clients. This role acts as the main point of contact for customers, undertaking various responsibilities such as responding to queries, managing orders, and troubleshooting issues.

***Proficiency in Excel is essential***

Core Responsibilities

  • Customer Interaction:
    • Respond swiftly to customer inquiries through various channels.
    • Provide precise information regarding offerings, services, and company policies.
    • Address customer grievances, propose suitable solutions, and follow up to confirm resolution.
  • Order Management:
    • Facilitate orders, returns, exchanges, and refunds in line with company guidelines.
    • Ensure accurate data entry for customer requests and orders.
  • Problem Solving:
    • Investigate and resolve customer challenges, including product or service-related issues.
    • Refer complex problems to supervisors or specialized teams as necessary.
  • Record Keeping:
    • Maintain comprehensive and precise records of customer interactions, transactions, feedback, and complaints.
    • Update customer details in the CRM system regularly.
  • Product Expertise:
    • Stay updated on product specifications, company policies, and operational procedures.
    • Offer recommendations and insights to customers based on their requirements.
  • Continuous Improvement:
    • Collect customer feedback and report recurring issues to management.
    • Propose enhancements to improve the customer service experience.

Qualifications:

  • Education: High school diploma or equivalent; a college degree is preferred.
  • Experience: Prior experience in customer service or a related field is advantageous.
  • Skills:
    • Exceptional communication skills, both verbal and written.
    • Strong analytical and problem-solving skills with attention to detail.
    • Proficiency in customer service software, CRM systems, and Microsoft Office applications.
    • Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Personal Attributes:
    • Patience, empathy, and a positive demeanor.
    • Ability to maintain composure and professionalism under pressure.
    • Strong work ethic and dedication to delivering excellent customer service.
Company Overview

Welcoming work environment.