IT Service Desk Technician

4 days ago


Canton, Illinois, United States TimbukTech Inc Full time
In this exciting role as an IT Service Desk Technician, you'll have the opportunity to make a real difference in the lives of our clients. As a key member of our team, you'll be responsible for providing exceptional technical support, troubleshooting complex issues, and collaborating with colleagues to resolve problems. If you're passionate about technology and enjoy working in a fast-paced environment, we'd love to hear from you

About TimbukTech Inc.
We're a dynamic and growing company that's dedicated to providing top-notch computer network services to small businesses in Canton, Macomb, and Washington communities. Our team is committed to building strong relationships with our clients and helping them succeed in today's digital age.

Job Responsibilities:
As an IT Service Desk Technician, your primary responsibilities will include:
  • Providing timely and effective technical support to clients via phone, email, and in-person
  • Troubleshooting complex technical issues, identifying root causes, and implementing solutions
  • Collaborating with colleagues to resolve problems and improve processes
  • Documenting technical knowledge and best practices to share with the team

Requirements:
To succeed in this role, you'll need:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Experience with Microsoft Windows environments, basic troubleshooting, and basic network experience
  • CompTIA A+ certification within 120 days of hire

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