Partner Success Manager
3 weeks ago
We are seeking a skilled Partner Success Manager to join our dynamic team at Gen Digital. As a key member of our Partner Success team, you will play a pivotal role in managing and nurturing our employer partnerships, ensuring a seamless integration of our benefits into our clients' offerings.
Key Responsibilities:- Implementation Management: Lead the successful onboarding of new clients, developing detailed project plans and communication strategies to ensure a smooth transition from initial setup to full integration.
- Account Management: Foster and maintain strong, long-term relationships with clients and brokers, providing ongoing support and addressing any issues or escalations promptly.
- Rewewal and Stewardship Reviews: Proactively manage client renewals, identifying opportunities for upselling additional plans or services, and conducting stewardship meetings to review utilization and employee engagement.
- Presentation and Education: Deliver compelling presentations on product offerings, driving engagement with marketing materials and educational resources.
- Client Communication: Clearly articulate requirements, processes, and expectations, engaging with clients during and after implementation to ensure their needs are met.
- Service Excellence: Handle service escalations with urgency and professionalism, ensuring timely and effective resolutions.
- 2-4 years of experience in account management or a related field.
- Proficiency with Salesforce.com and Microsoft Office (Excel, Word, PowerPoint).
- Bachelor's degree preferred, but we are willing to train the right candidate.
We are committed to creating an inclusive and accessible environment for all employees. Gen Digital is an equal-opportunity employer, and we celebrate diversity. We do not discriminate based on race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity, or any other protected characteristic.
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Partner Success Manager
3 weeks ago
Tempe, Arizona, United States Gen Digital Full timeAbout the Role:We are seeking a skilled Partner Success Manager to join our dynamic team at Gen Digital. As a key member of our Partner Success team, you will play a crucial role in managing and nurturing our employer partnerships, ensuring a seamless integration of our benefits into our clients' offerings.Key Responsibilities:Implementation Management: Lead...
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