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Field Operations Leader
2 months ago
Position Summary:
The Service Operations Manager plays a crucial role in overseeing the local service operations with minimal supervision. This position is primarily office-based, focusing on the effective management of service delivery.
Key Responsibilities:
- Oversee daily functions of the service department.
- Develop and implement management plans and schedules to fulfill daily customer obligations efficiently.
- Assess workload and staffing to ensure cost-effective service delivery.
- Guarantee timely project completion within budget while meeting customer expectations.
- Manage subcontractor activities, including site evaluations, quality control, and order processing.
- Conduct daily inspections and inventory checks of service vehicles.
- Lead initiatives for the growth of the service department.
- Uphold company policies and procedures consistently.
- Adapt promptly to changes and maintain flexibility in operations.
- Ensure adherence to company guidelines and standards.
- Promote the ADVANCE Technician Training Program within the division.
- Foster a culture of continuous improvement and employee engagement.
- Perform additional duties as required.
Required Skills and Qualifications:
- Ability to apply sound judgment in interpreting policies and procedures.
- Strong interpersonal skills for effective communication across all levels of the organization.
- Proficient in planning and problem-solving related to job responsibilities.
Leadership Attributes:
At DuraServ, success in this role requires the following competencies:
Action Orientation ● Effective Communication ● Customer-Centric Approach ● Quality Decision-Making ● Results-Driven ● Accountability ● Trust Building ● Commitment to Self-Development
Supervisory Role:
- This position does not include supervisory responsibilities.
Work Environment:
This role combines office work with some field responsibilities, classified as essential, requiring presence in all conditions unless otherwise directed.
Travel Requirements:
- This position involves planned business travel.
Education and Experience:
- A high school diploma or equivalent is mandatory; a Bachelor's degree is preferred. Experience in the dock and door industry is advantageous.
- Must obtain forklift and scissor lift certifications within 30 days and complete OSHA 30 certification training within 60 days of hire.
- Customer service orientation is essential.
- Demonstrated leadership experience is required.
- Strong oral and written communication skills.
- Effective listening and situational assessment abilities.
- Attention to detail and the ability to identify critical issues promptly.
Proficiency in Microsoft Windows and Office Suite (Excel, Word, Teams) is preferred.
Disclaimer:
This job description is intended to provide a general overview of the position and is not exhaustive of all duties, responsibilities, or activities that may be assigned.
EEO Statement:
DuraServ is an equal opportunity employer, committed to providing equal employment opportunities to all team members and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
