Technical Support Specialist

3 weeks ago


Phoenix, Arizona, United States TEKsystems Full time

Company OverviewTEKsystems is a leading technology services company that connects top talent with clients across a wide range of industries. Our team of experts provides innovative IT staffing, business solutions and managed services to help clients achieve their business goals.

Salary

$65,000 - $85,000 per year

Job DescriptionAs a Service Desk Technician at TEKsystems, you will be the first point of contact for customers seeking technical support. You will be responsible for providing timely and effective resolution to customer inquiries and issues related to credential administration, computer setup and configuration, encryption password and active directory passwords, remote access, software installs, printer setup and other peripherals.

Required Skills and Qualifications

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, high-volume environment
  • Proficiency in using existing knowledge base content to search for known solutions and implement workarounds
  • Knowledge of Microsoft software products such as Windows 10, Windows security updates/patching, O365, Outlook email, Teams, Virtual Desktop Infrastructures and Mobile Devices

Benefits

  • A competitive salary and benefits package
  • The opportunity to work with a leading technology services company
  • Ongoing training and professional development opportunities

OthersIn addition to the above, as a Service Desk Technician at TEKsystems, you will have the opportunity to work with a diverse range of clients and technologies, and to develop your skills and expertise in a dynamic and supportive environment.



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