Patient Relations Specialist

2 weeks ago

Middletown, New York, United States Garnet Health Full time

Position Overview:

At Garnet Health, the leading integrated health system in the Hudson Valley, we offer a fulfilling career alongside a rewarding lifestyle. Our commitment to patient-centered care is upheld by a team of visionary leaders and compassionate professionals dedicated to providing exceptional service to our community. We invite you to explore a career as a Patient Experience Navigator within our Patient Experience team.

Key Responsibilities:
The Patient Experience Navigator will be the primary contact for our comprehensive patient experience program, which includes addressing and resolving patient concerns in alignment with the guidelines set forth by the Center for Medicare & Medicaid Services (CMS). This role will operate under the guidance of the Manager of Patient Experience and Advocacy, collaborating with various leaders and staff to ensure excellence in patient care and satisfaction.

This position also involves overseeing the Language Assistance Program (LAP) in compliance with Department of Health (DOH) and DNV regulations. Responsibilities include conducting annual assessments and providing education and training to hospital staff on delivering these essential services to patients. Additionally, upon successful completion of NYS Notary Public Certification, the Patient Experience Navigator may assist patients and families by notarizing necessary documents.

Career Development:
At Garnet Health, we are dedicated to fostering your professional growth and potential. We prioritize responsiveness and support for our team members' success and satisfaction. Our organization provides resources to help you excel in your career, including tuition reimbursement programs for continued education and comprehensive health, dental, and retirement benefits tailored to meet your individual and family needs. Our inclusive and diverse team culture encourages you to leverage your unique talents, skills, and perspectives to contribute to the success of our system, our colleagues, and the communities we serve.

Compensation:
The compensation for this role is $37.48 per hour. Please note that the salaries displayed on independent job-related websites reflect market averages and may not represent information directly from Garnet Health System. We encourage candidates to discuss salary specifics during the application and hiring process.

Qualifications:
Minimum Education:
- Bachelor's Degree required

Minimum Experience:
- A minimum of two to four years in an acute healthcare setting, focusing on patient care services, hospital performance improvement, or related fields.
- Proficient in data collection, analysis, and reporting.
- Strong computer skills, including word processing, spreadsheets, and project management software.
- Effective problem-solving abilities and experience in delivering project results using statistical methods.

Required Certification:
- NYS Notary Public Certification within six months of hire.

Physical Requirements:
- Visual acuity for computer use; ability to stand or walk for extended periods.
- Availability for evenings, nights, and weekends to address serious patient complaints.

Working Conditions:
- Works in a clean, well-lit, and ventilated facility with no routine exposure to hazards.
- Must demonstrate the physical ability to perform tasks and withstand long periods of sitting, standing, or walking.

Mental Demands:
- Ability to foster collaborative relationships and work well under pressure while managing multiple priorities and deadlines.

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