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Customer Service Representative

2 months ago

Coldwater, Ohio, United States Whole Foods Market IP, L.P. Full time
Job Description

At Whole Foods Market, we are dedicated to nourishing people and the planet. As a Customer Service Representative, you will play a vital role in supporting our Customer Service & E-Commerce programs. Your primary focus will be on driving safety, quality of outbound online orders, and excellent pickup experience at your assigned store. You will be responsible for monitoring key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.

Key Responsibilities:
  • Deliver Outstanding Customer Experience: Hold all Team Members accountable for delivering exceptional customer service.
  • Balance In-Store Customer Service and Online Orders: Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor Customer Flow: Assign customer service-related and online order completion tasks, balancing the needs of all customers.
  • Stay Informed: Seek awareness of relevant competitors and industry trends.
  • Respond to Customer Questions and Concerns: Ensure an effective and efficient response to customer inquiries, requests, and concerns.
  • Build Collaborative Relationships: Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain Team Member Safety and Security: Ensure compliance with relevant regulatory rules and standards.
  • Develop and Coach Team Members: Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover.
Requirements:
  • 12+ Months Retail Experience: Possess a minimum of 12 months of retail experience.
Physical Requirements:
  • Lifting and Standing: Must be able to lift 50 lbs and stand/walk for 6-8 hours in an 8-hour workday.
  • Hand Use: Single grasping, fine manipulation, pushing, and pulling.
  • Work Environment: Exposure to FDA-approved cleaning chemicals, temperatures 90 degrees Fahrenheit, and ability to work in a wet and cold environment.

Whole Foods Market offers a competitive wage range of $23.35 Hourly, commensurate with experience. We provide a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.