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Customer Service Assistant Manager
2 months ago
Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our Front End operations, you will be responsible for ensuring exceptional customer service, maintaining a clean and organized store environment, and leading a team of customer service associates.
Key Responsibilities- Lead and manage a team of customer service associates to provide exceptional customer service and maintain a clean and organized store environment.
- Ensure compliance with company policies and procedures, including safety and sanitation standards.
- Monitor and maintain accurate records of sales transactions, inventory, and customer interactions.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless store operations and achieve business objectives.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 2 years of experience in customer service or retail management.
- Proven track record of leading high-performing teams and achieving business objectives.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Ability to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment.
- Visual acuity to check IDs, checks, and other written documents.
- Ability to work in a cold storage environment and handle frozen and refrigerated products.
- Experience with inventory management and control systems.
- Knowledge of customer relationship management software.
- Ability to speak multiple languages.
Hannaford Supermarkets offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
