Hotel Front Desk Representative

4 days ago


Mercer, Pennsylvania, United States Hampton Inn & Suites Grove City Full time
Job Summary:

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hampton Inn & Suites Grove City. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide exceptional customer service to hotel guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures efficiently and accurately.
  • Manage hotel reservations, room assignments, and guest requests, ensuring that all guests receive a warm and welcoming experience.
  • Collaborate with other hotel departments to ensure seamless communication and efficient service delivery.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide guests with informed recommendations and assistance.
Requirements:
  • High school diploma or equivalent required; hospitality or customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays, as needed.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Hotel discounts and other perks.


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