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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Imperial Dade. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, processing orders, and responding to customer inquiries and concerns.
Key Responsibilities- Customer Service: Answer customer calls in a prompt, friendly, and professional manner, providing solutions to their inquiries and concerns.
- Order Processing: Interface with customers to process orders, provide product information, and resolve any issues that may arise.
- Sales and Promotions: Assist in increasing sales and profitability for each account by suggesting new and complementary products and participating in sales promotions.
- Inventory Management: Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
- Escalation: Escalate customer information, problems/needs, and requests to the customer service manager as necessary.
- Education: High school diploma, GED, or equivalent.
- Experience: 2 years of customer service experience, proficiency in MS Office, and familiarity with using other software.
- Skills: Excellent communication skills, outgoing personality, and eagerness to help others.
Imperial Dade is a leading North American distributor of foodservice packaging and janitorial supplies. We offer a dynamic environment for our employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.
